The following booking conditions form the basis of your contract with Richara Safaris and Tours. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. We welcome questions in case there is anything that needs further clarification.

Our website:
The information contained in our website and in our other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking

Reservations
When booking your holiday with Richara safaris, please quote your intended date for arrival and departure, the number of people travelling in your party and their respective genders and ages, accommodation preferences and flight details-if known. This will ensure that our arrangements are to your satisfaction.
To reserve gorilla permits we need your full names as they appear in your passport, birth date, nationality, home address and passport number. Please note that for safaris that include gorilla tracking, advance bookings of at least three months or more if you plan to travel in the high season are strongly recommended if specific dates are needed.
All safari packages are subject to availability and only guaranteed when confirmed. Note, most Uganda safari lodges and hotel facilities have high demand and it is important to book early before your actual date of travel.

Proposed Itinerary
Upon receiving an inquiry, Richara safaris and Tours will propose activities and lodging options for the safari. All proposed activities and accommodation facilities are not considered final until the trip is paid for and confirmed by both the client and Richara Safaris and Tours in writing.
Tour Inclusions
All tours specify what is included in the itinerary when the tour is confirmed between Richara safaris and the client. Richara safaris and Tours will work with the client to arrange activities, transport, park entrance fees, guides, lodging, and meals requested by the client. Richara safaris and Tours is in no way obliged to cover any expenses not included in the agreed itinerary with the client.

Tour Exclusions Richara safaris and Tours does not cover international flights, travel medical insurance, emergency evacuation insurance, visa fees, drinks of any kind, gifts, tips, and other costs not included in the trip itinerary.

Client Responsibility: The client acknowledges that it is solely his/her responsibility to ensure that he/she is in possession of the necessary travel documents that may be required in respect of the proposed tour and itinerary as well as all health and other certificates that may be required.

Travel Medical Insurance: The client’s responsibility is to arrange sufficient and reliable travel medical insurance during the trip. Clients are advised to seek advice from their physicians on medications needed for the trip.

Pricing Policy: All tours are quoted in USD. The quotation and terms therein agreed by Richara safaris and Tours and the client are final. However, when the booking is made in advance for gorilla permits, and suddenly there comes a statutory raise in gorilla permit trekking fees, Richara safaris and Tours reserves the right to revise, change, or alter the agreed tour quotation and itinerary to cover for the changes in trekking rates.

Gorilla Trekking Permits: Richara safaris and Tours can only guarantee the availability of trekking permits after receiving the payment. We encourage all prospective clients to make a reservation for trekking permits way in advance of trekking. A 100% full payment for gorilla permits is mandatory when booking at least three months to the tracking date. Gorilla trekking permit fees are 100% non-refundable.

Chimpanzee Trekking Permits: Note that chimpanzee trekking at Kibale National Park can either be done in the morning or afternoon, depending on the permits’ availability. Richara safaris and Tours reserves the right to reserve chimpanzee trekking permits for the morning session or afternoon shifts without prior consultation with the client.

Cancellation & Refund Policy (excludes gorilla permits): Cancellation requests must be in writing. Richara safaris and Tours reserves the right not to honour any cancellation requests not issued in writing.
• When cancellation is effected 45-30 days before the trip, a 20% charge will apply.
• When cancellation is effected 29-14 days before the trip, a 45% charge will apply.
• We will charge 60% on cancellations made within 13-2 days.
• For cancellation done within 48 hours or less, clients should not expect any refund.
• Cancellation before the deposit has been made will not incur any fees.

Richara safaris and Tours reserves the right to deduct all processing fees and bank dues before cancellation is finalized. For cancellation of gorilla permits, refer to policy #9 above.

Changes made by Client(s): After your booking has been confirmed, should you wish to make any changes to your itinerary or you would like earlier departure date, we will make every effort to accommodate your requests based on availability. However, there may be extra costs involved to accommodate your request. These costs are in addition to the fee quoted to you for your initial safari. Normal cancellation fees apply if you wish to postpone your departure.

Invoices and Payments: Once the client has determined to purchase a tour and agreed with Richara safaris and Tours on the final rates, an invoice will be issued to the client, and payment should be scheduled following the terms stipulated in the invoice. Once Richara safaris and Tours receive the payment, a confirmation of receipt shall be shared with the client.

Increase in the fare: Fare increases may occur due to an increase in airline tariffs, fuel costs, game reserve fees, or fluctuation of exchange rates. The company reserves the right to modify the fare and add a surcharge. Should any clients refuse to accept and pay such a surcharge, the company reserves the right to cancel the tour and retain full payment.

Accommodation: Richara safaris and Tours will prioritize reserving accommodation proposed in the safari itinerary. However, accommodation is subject to availability, especially around national parks. If a proposed lodging option is not available at the time the tour is confirmed, Richara safaris and Tours reserves the right to reserve alternative accommodation. Richara safaris and Tours will reserve alternative lodging within any distance to the tour activity point as long as the distance does not impede the client from enjoying the benefits of the tour. We serve clients interested in budget, mid-range, and luxury accommodation options. Clients interested in luxury accommodation should expect higher rates for tours.

Emergency and safety
While Richara Safaris ensures that you are safe while on safari, we highly recommend that you take the necessary medical and travel insurance through your Agent before coming to Uganda.

Thank you for choosing Richara Safaris and Tours